Voice agent for banks and mobile networks in West Africa
Bambi speaks home.
Your customers call in Twi, Wolof, French or English. Bambi answers in the same language.
Pilots in preparation with financial institutions TO COMPLETE: confirm this statement is accurate before launch
What happens when a customer calls at 9 pm?
An example call to a bank, from the first word to a colleague taking over.Illustrative example, shown in English. In the call, the customer and Bambi speak Twi. Places and times are made up.
Illustrative call, no audio: press play and read along.
0:00 / 0:24
Bambi is ready
Transcript
The customer calls and speaks Twi
They call the bank's usual number and speak the way they speak at home. Bambi listens and recognises the language.
Customer
Good evening. The ATM at Adum has kept my card.
Bambi checks your procedure
It looks up what your bank says to do about a retained card, in the knowledge base you provide. It answers from the material you give it.
Behind the scenes
Looking up: retained card procedure. Found: retained card procedure.
Bambi answers in Twi
The customer hears a clear answer in their own language and can ask follow-up questions.
Bambi
I'm sorry to hear that. I can ask for your card to be blocked now, so no one else can use it. Shall I?
Customer
Yes, please. And I need cash for tomorrow.
A colleague takes over, already briefed
Cash for tomorrow needs a person, so Bambi passes the call to one of your agents with a written summary. The customer does not repeat anything.
Bambi
Done. I'm passing you to a colleague who can help with cash for tomorrow. They can see everything we've said.
Handed to an agent · Summary attached
Card kept by the Adum ATM at 21:04. Block requested. Customer needs cash tomorrow.
Try Bambi
What can Bambi handle, and what does it leave to people?
Examples of requests. The exact list is agreed with each partner during a pilot.
Bambi is ready
Choose what your customer says
See the full list
Bambi handles
Balance enquiry
Tells the customer their balance once they are identified.
Lost or blocked card
Explains what to do and starts the process.
Fees and products
Answers from your published fees and product information.
Branch hours and locations
Gives opening times and the nearest branch.
Bambi hands to a person
Suspected fraud
Goes straight to a person.
Disputed transactions
A person reviews the case.
Customers in distress
A person takes the call, calmly and quickly.
Any request for a person
If the customer asks for a human, they get one.
Is Bambi made for organisations like ours?
Yes, if your customers would rather speak Twi or Wolof than wait in an English or French menu.
Retail and commercial banks
Their customers call to say: “My card is stuck in the ATM.”
What changes: Routine calls stop queuing behind fraud reports and complaints.
Rural and community banks, microfinance, savings and loans
Their customers call to say: “When is my next loan repayment?”
What changes: Customers get an answer after closing time, in the language they use at the counter.
Mobile network operators
Their customers call to say: “My data finished too fast.”
What changes: Prepaid questions are answered without a menu in the wrong language.
Mobile money and fintech
Their customers call to say: “I sent money to the wrong number.”
What changes: Bambi takes the details and hands every money-at-risk case to your team, already written up.
We usually work with: Heads of customer experience · Contact centre managers · Digital channel leads · Compliance and risk teams
Does Bambi speak our customers' language?
We only call a language live when we are comfortable putting it in front of your customers. TO COMPLETE: language statuses must be confirmed before launch
Wolof
LiveSpoken in: Senegal, The Gambia
Twi
Continuously improvingSpoken in: Ghana
Fon
In developmentSpoken in: Benin
French
LiveSpoken in: Senegal, Benin, Côte d'Ivoire and across West and Central Africa
English
LiveSpoken in: Ghana, Nigeria, The Gambia and across the continent
Do we have to replace our phone system?
No. Bambi plugs in on top of your existing IVR or AI tool. It does not replace it.
Customer
Calls your usual number
Your IVR or AI tool
Stays exactly where it is
Bambi
Handles the conversation in local languages
Your knowledge base
Where Bambi finds the answers
Your human agents
Take over with the full context
- You keep your phone number, your menus and your agents.
- You choose which requests Bambi may handle.
- Everything else is passed to a person.
TO COMPLETE: supported connection options (for example call transfer, SIP, API) and compatible IVR vendors, to be confirmed with the bambi-platform team
Is Bambi safe to use in a regulated environment?
Banks must be able to show what happened on every call. Bambi is designed around that.
Encryption
Customer data is protected in transit and at rest. TO COMPLETE: technical details from bambi-platform: protocols, key management, hosting region
Every interaction is traceable
Each call is recorded in a log: what was asked, what Bambi answered, and when it handed over. Your compliance team can review any interaction. TO COMPLETE: confirm retention period and export format
People stay in charge
You decide which requests Bambi may handle. Sensitive topics always go to a person, and your agents can take over a call at any time.
Data protection
We design for the data protection rules of each country we work in. TO COMPLETE: legal review of this statement, including Ghana's Data Protection Act, 2012 (Act 843) and the GDPR
We do not claim certifications we do not hold. TO COMPLETE: list any certifications held or formally in progress, otherwise leave this sentence as it is
What is Bambi built on?
Bambi is built on speech data collected by Afriklang. Every recording is consented, comes from a verified speaker and is licensed for commercial use. That data is why we can work in languages that most voice systems leave out.
90.0%
Native-speaker annotation of Wolof social media comments reached 90.0% F1 on our benchmark, against 45% for the best frontier language model we tested.
This shows the quality of our data. It is not a measure of how well Bambi performs on calls.
Award winnersWinners of the Execute Africa AI ChallengeRecognized at One Vecta's Africa AI Week for our commercial-grade African speech data pipeline.(opens in a new tab)Hear it
Can I hear Bambi?
Yes. Pick a language, press the button and talk. Bambi answers out loud.
Bambi is ready
Ask what you would ask your bank or your mobile operator.
Uses your microphone. Your voice goes to Afriklang's servers to be transcribed and answered. This demo is not connected to any bank or operator.
Ready to try Bambi with your customers?
Tell us about your organisation and the languages your customers use. A pilot lets you test Bambi on real requests before you decide anything.TO COMPLETE: pilot format: duration, scope and how success is measured
Request a pilot
All fields are required, except the message.
What happens next
- We reply and ask a few questions.
- We agree which requests and languages to start with.
- We run the pilot together with your team.